ইংরেজি ২য় পত্র প্রশ্ন

AI-generated sample answer

12 October 2022

To
The Customer Service Manager,
Daraz Online Shopping,
Dhaka, Bangladesh.

Subject: Complaint regarding a defective electric rice cooker (Order ID: #87654321).

Dear Sir,

I am writing to express my dissatisfaction with a product I recently purchased from your online store. On 8 October 2022, I ordered a 'Panasonic Electric Rice Cooker' (Order ID: #87654321, Invoice No: 45092), and the package was delivered to my address yesterday, 11 October 2022.

Upon unpacking the parcel and plugging in the appliance according to the user manual, I found that it was completely non-functional. The power indicator does not turn on, and the heating plate fails to warm up. I have verified the power outlet with other appliances, so the fault clearly lies within the supplied unit. A brand-new product being defective on arrival is deeply disappointing.

Since the product is covered by a one-year replacement warranty, I kindly request you to arrange for the pickup of this defective item and replace it with a properly functioning new one as soon as possible.

Copies of the purchase invoice and the warranty card are attached for your verification. I look forward to your prompt response and assistance.

Yours faithfully,

Tanvir Ahmed
Road #4, Dhanmondi, Dhaka
Phone: 017XXXXXXXX
Email: [email protected]