ইংরেজি ২য় পত্র প্রশ্ন

AI-generated sample answer

12 October 2022

The Customer Service Manager
Zebra Courier Service
Dhaka, Bangladesh

Subject: Complaint regarding a missing package of books (Consignment No: ZCS-987654)

Dear Sir,

I am writing to lodge a formal complaint regarding the delivery of my recent consignment sent via your courier service. On 5 October 2022, I booked five packages containing academic books from your Dhanmondi branch to be delivered to an address in Khulna (Consignment Note No: ZCS-987654).

Unfortunately, when the recipient received the delivery on 8 October 2022, only four packages were handed over. One package containing valuable reference books was missing. The delivery slip clearly indicated five parcels, but the delivery agent could not account for the missing one.

This delay and loss have caused severe inconvenience. I request you to investigate this matter urgently and locate the missing package as soon as possible. If the package cannot be retrieved, I expect appropriate compensation as per your company policy.

A copy of the booking receipt is attached for your reference. I look forward to hearing from you promptly.

Yours faithfully,

Rahim Ahmed
Contact No: 017XXXXXXXX
Enclosure: Copy of booking receipt